Returns and exchanges will gladly be accepted within 30 days of delivery on all merchandise that is unworn, unaltered and in new condition with original tags and packaging. Shipping and handling charges are non-refundable. All return or exchanges after the 14-day time limit will not be honored. All shipping charges on returns and exchanges are the responsibility of the customer.
How to return an item
All returns must be authorized by Klé. Please send your return request at email@example.com with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in its original package (if possible) and send to:
Attn: Returns + Exchanges
700 de Sillery, Laval,
Qc, Canada, H7M 4N8
How to exchange an item
Please note that due to the limited nature of many of our products, if you are interested in making an exchange, we recommend sending an email to us at firstname.lastname@example.org to request authorization of your exchange and confirmation that your desired size and product for exchange is in stock. Upon receipt of a confirmation email, please send your original merchandise, unwashed and unworm with its original tags and packaging to us at the address above. There will be a $15 charge for shipping and handling for all exchanges. Please include a check, certified check or approval of these charges with your return.
*Please Note: Klé Denim will not be responsible for any refund or compensation of lost packages without any proof of delivery. When your return is accepted and received, we will credit the card used to make the original purchase. Delay for the refund to post on your account may vary depending on your bank and/or credit card company. Most refunds post within 48 hours.
Although an item may be indicated as in stock on our website, we unfortunately cannot guarantee product availability. Some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products. We also reserve the right to cancel any order and issue a refund.